Privacy Policy
This Privacy Policy explains the policy about the collection, storage use, disclosure, transfer, and protection of your sensitive personal data or information by farm and fables Pvt. Ltd. (‘We’) for all of our Products and/or Services (‘Services’). This Privacy Policy forms part and parcel of the Terms of Use of this website. We value & respect the information you provide to us and want you to be confident that we are committed to protecting your privacy. This policy may change as we update, improve and expand the Services, thus it is recommended that you kindly check it periodically. By accessing our website or otherwise using the Services, you consent to the collection, storage, and use of the sensitive personal data or information you provide (including any changes thereto as provided by you) for any of the Services offered by us.
Sources of Information
To enhance the user experience and provide Our Services, Company collects information about You from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You visit Our Platform or use any of Our Services.
Information You Give Us: To provide Our full range of Services, We may collect the following types of information from You (as applicable) including but not limited to: Your name, gender, email address, mobile and/or telephone numbers, service address, date of birth, profile picture, contact details of people You refer to Us and other information about the service address that You give us, the information provided by You while initiating and running a task, including, without limitation: search words, location, products or services being sought, reviews, rating, order details and history, pictures of items ordered or for which a task is run and all chat history, etc. We may further collect other information and documents from You, depending on the nature of the product or service sought through the Platform, to initiate a transaction on the Platform, and share such information on a need-to-know basis and upon request with the Merchants selling/providing such product or services to You. We may ask You to provide additional information about Yourself on an optional basis. We may ask You for certain financial information, including credit card account data or other payment method data, to process payments for some of Our Services. We currently do not store any financial information provided to Us. We may also enable features that require Our access to Your address book, calendar, photo gallery, etc. If you sign up as a Merchant or Delivery Partner, We may also collect location details, copies of government-issued identification documents, statutory registrations, other KYC details, call, and SMS details. Additionally, if You are a Delivery Partner, We may also collect certain health-related declarations (including body temperature, symptoms such as fever, cough, cold, and other health conditions). We may also collect the information for a third party as provided by You according to a referral program on the Platform(such as name, contact details, etc). We may also ask You to provide any other personal information which You give us in connection while booking a service or is relevant to customer surveys and/or offers available on the Platform. All such information shall be collectively referred to as “Personal Information
Cookies
Information about your browsing device including your IP address, operating system, browser type for system administration, time that you spent per webpage of our website, and frequency of your visit, etc. can also be collected. Data collection devices such as “cookies” on certain pages of its Site are also used by us. These cookies are usually the small files that are stored on your hard drive that assist us in providing you with customized services. There can be certain features that are offered by us which may be only available through the use of ‘cookies’. However, you have the choice of disabling optional cookies by making specific settings on your browser. In such cases, if you disable cookies, you may not be able to access certain parts of our website.
Links to other website
This website may, from time to time, contain links to and from other websites or applications to give you better accessibility. Please make a note that such websites or applications are governed by their respective privacy policies, & those policies are beyond our control. After you leave or are redirected from our servers, the use of any information you provide is governed by the privacy policy of the operator of the website or application that you are visiting. We do not accept any responsibility or liability for these policies. Please take note that we do not provide any personally identifiable information to third party websites/advertisers/ad-servers without your consent.
Use of your information
The Information given by you allows us to enhance the quality of our services and provide you with the most user-friendly experience. All necessary information is service-dependent and we may use the above-mentioned User Information to maintain, protect and improve the Services and to develop new services. We may also use your email address or personally identifiable information to send commercial or marketing messages without your consent [with an option to subscribe/unsubscribe (where feasible)]. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major changes, etc.). Without limitation to the foregoing, your information may be used for the following purposes: Provide tips or guidance on how to use our website, inform you of new features on our website, or provide other information that may be of interest to you; business processes, operations and management including but not limited to performance of the business, operation of the services, entering into or performing any contract, maintaining quality of the services, providing support to the products or services You have obtained from us, managing company assets; Communicating with you; Managing Client Contacts profiles including but not limited to the business relationship between the Clients and Client Contacts, administering and developing our business relationship with You, providing You with information, products or services that You request from us or which We feel may interest You, record keeping and other general administrative and services related processes; Ensuring the safety and protection of the rights or property of farm and fables Pvt. Ltd. or its business; Complying with applicable legal requirements including but not limited to governmental reporting, etc. and fulfilling statutory/legal obligations as a service provider under applicable laws, adhering to judicial or administrative orders, compliance with laws; Contacting You via surveys to conduct research about Your opinion of current services or of potential new services that may be offered by us; While conducting daily business/operations such Sensitive Personal Data or Information may be provided to affiliates and associate companies, our employees/staff and Third Party’s for the purpose of processing such Sensitive Personal Data or Information for or on our behalf including but not limited to helping us to perform statistical analysis, send You email or postal mail, provide customer support/support services, etc; Marketing and promotional purposes; Operating Website, improving the content of our Website and for ensuring that content from our Website is presented in the most effective manner for You.
Discloser of your information
We may share your information with any third party without obtaining your prior consent in the following limited circumstances: When it is requested or required by law or by any court or governmental agency or authority to disclose, for verification of identity, or the prevention, detection, investigation including cyber incidents, or prosecution and punishment of offenses. These disclosures are made in good faith and the belief that such disclosure is reasonably necessary for enforcing these terms or for complying with the applicable laws and regulations. Farm and Fables Private Limited proposes to share such information with its group companies/affiliated companies and employees of such group companies/affiliated companies for processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. We may disclose information to third parties to detect, prevent or otherwise address fraud, security, or technical issues or protect the rights, property, or safety of us, our users, or others or to enforce or apply our terms of use.
Information security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.
Others
Farm and Fables Pvt. Ltd. reserves the right to amend, modify, alter or change its Privacy Policy at any point in time. The updated policy will apply to you as soon as it is uploaded to the website. If you have any questions or concerns regarding this privacy policy, you should contact us at 7262011011.
